What drives your NPS?

Take your NPS further with the six statements that explain over 80% of your Net Promoter Score. Scientifically and practically proven.

Try it free.

For over 20 years, leading clients have chosen NPSbuilder to take their NPS further.

To play, press and hold the enter key. To stop, release the enter key.

Easy.
Include them in any of your (and your partners') surveys

They add just eight seconds to your survey—but unlock a whole new perspective on your NPS drivers.

"Over the past 7 years, I’ve helped clients in 17 countries implement NPSbuilder® — and I’d be delighted to support you, too."

Denice Diaz
Client Engagement Lead

I'll show you how easy it is.

Results and action in seconds

Analyse directly from your survey platform or with our easy-to-use drag & drop analyser
Get results in seconds
Turn insight instantly into action with our AI to create high word-of-mouth-worthy content
Total sample, segments, along the customer journey

Book your demo now

I have worked with NPSbuilder® for 20 years across all organisations I worked with.

It's a powerful tool at a strategic and touchpoint level.

Ben Holgate

Director of Marketing & Brand (AWB, Plan International,

IDP International, MS+)

Affordable

Unlimited Insight & Action

Full-service study (Conduct, show how to analyse and action)
Onboarding journey for insight and implementation teams
Unlimited survey module use

Unlimited DIY Analyser (you and your research partners)
50 seat NPSbuilderAI to move the needle fast
Account management and two days consulting included

For the price of four focus groups

Let us show you how.

Powerful

NPSbuilder® uses TrustLogic®.

Developed with Professor Salber, it's the correct psycho:logic of how trust forms in our minds. And because, with every little increase in trust, customers are twice as likely to recommend you, it's the most powerful driver of your NPS.

TrustLogic®:

The more I trust you, the more I recommend you, buy from you and be loyal.

Let us show you. You'll love it.

About

Headquartered in Melbourne, Australia and led by Stefan Grafe, we've been pushing the science and application of building trust to improve the NPS and bottom-line results for over 20 years.

Our focus lies in empowering our clients' teams and those of their partners and help them in brand development, CX, Sales & Service Performance, People Engagement and Reputation Management.

Let's talk